FAQ

How can I place an order?

Placing an order is simple! Just browse our collection, select the items you love, choose your size, and add them to your cart. Once you're ready, proceed to checkout, fill in your shipping information, and complete your purchase. If you have any questions during the process, feel free to reach out!

What is your return policy?

We have a 30-day return policy. If you need to return an item, it must be in the same condition you received it—unworn, unused, with tags, and in its original packaging. You can find our full Refund and Returns policy here. 

How long will it take to receive my order?

Shipping times vary based on your location. For example, orders within the USA usually arrive in 3–4 business days, while international orders may take 10–20 business days. You can always check your shipping confirmation email for more details!

Do you offer exchanges?

Yes, we do! The fastest way to get the item you want is to return the original item and make a separate purchase for the new one. Just follow our return process, and we’ll help you get started.

Will I be charged customs fees for international orders?

Yes, additional customs and tax fees may apply to international orders. These fees are determined by your local customs office and can vary by country. We recommend checking with your local customs office for more information.

What should I do if my order hasn’t arrived?

If your order is delayed, first check your shipping confirmation email for any mistakes in the delivery address. You can also ask your local post office or check with your neighbors to see if the package was left with them. If everything looks correct and you still don’t have your order, please contact us at mgmt@natalietaylormusic.com with your order number, and we’ll assist you further.

How can I contact customer support?

If you have any questions or need assistance, feel free to reach out to us via email at mgmt@natalietaylormusic.com. We’re here to help!